Store Operations Manager (Salaried Key Holder)

Bob's Stores is a Northeast retailer of branded apparel and footwear and is synonymous with terrific brands, great value and great service. With 30 locations in numerous states, our agenda is loaded with great stuff to excite both our customers and our associates. Enjoy working with a diverse team where exceptional efforts are recognized and rewarded in a job that is fun, fast and casual? Then apply now!
As the Store Operations Manager, you'll lead the ongoing completion of operational tasks and efforts of a retail store while contributing to the management and maintenance of a unique retail shopping environment where we achieve our sales and profitability goals by managing excellent customer service, driving sales, and maintaining store standards and operations.
Bob's Store Operations Managers are fully responsible for leading all operational tasks and efforts within our stores. This includes but is not limited to: pricing, signage, merchandise flow, functional recovery, transfers and RTVs, scheduling associates to fulfill customer service and operational needs, supporting HR and asset protection activities, and completing all required paperwork on time. This is the second level of store management and includes opening and closing the store, cashiering and working the front-end to address customer concerns, and acting as the manager on duty. You'll lead by example while enabling a knowledgeable and friendly sales staff to achieve overall sales and operational goals while also coaching, training and developing your staff in order to prepare them for promotional opportunities that arise. Success in this position could lead into an Assistant Manager role.
Promote and sustain Bob's Stores Culture by embracing and holding all Associates accountable for BOB'S operating principle of "The Customer is Why"
Lead by example, by providing excellent customer service, holding all Supervisors and Associates accountable for ensuring current Customer service standards are executed.
Exhibit a strong sense of urgency around providing all customers with a superior shopping experience.
Maintain a dynamic merchandising strategy with an emphasis on merchandising presentation, space allocation, sale promotions and floor sets. Oversee visual aspect of store. Guide and direct Supervisors and Associates where appropriate.
Maintain a neat, orderly sales floor, stock room and office area.
Assist in the planning and implementation of floor sets for sales promotions.
Support the front end, cashiering when necessary.
Assist Store Manager with expense control awareness, including planning and execution to maintain store budgets and ensure profitability.
Take on additional responsibility as dictated by business.
Skills and Requirements:
This is a full-time, salaried-level role with additional hours as necessary. A varied schedule will require nights, weekends and holidays, with some overnight shifts. Flexible availability required.
1-3 years of experience with store opations, preferably in a retail supervisory setting
Excellent customer service and interpersonal/communication skills
Ability to suggestively sell and be persuasive
Proven team leadership skills
Experience working with lifestyle and athletic apparel preferred
Understanding of basic retail math; ability to handle cash accurately
High school diploma/GED preferred
Bilingual a plus
Bob's Stores, a member of the SDI USA, LLC family also operating Eastern Mountain Sports, is an equal opportunity employer offering dynamic career opportunities and generous employee discounts.

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