Sales Support Admin
Confidential Confidential Randolph, MA Randolph, MA Full-time Full-time From $42,000 a year From $42,000 a year 1 day ago 1 day ago 1 day ago Sales Support Admin / direct hire / Randolph / $42K+/yr.
Strong customer service skills are key for this position.
Experience with different data entry programs, inventory management knowledge, and customer return processes.
Ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining a high level of customer satisfaction is a MUST.
Ability to understand customers' needs and advocate for them when necessary.
Qualifications Strong verbal and written communication skills and understand the value of good verbal communication skills.
Understanding of inventory management and the flow of orders/items in and out of a warehouse Strong organizational/time management skills Detail oriented Flexibility with others within a department Ability to handle multiple tasks simultaneously in an office environment.
Proficient in Windows Office based applications.
Key responsibilities Manage a high volume of correspondence with customers via telephone and e-mail to communicate information regarding Warranties, returns, proof of deliveries, copies of invoices and credits.
Handle customer complaints relating to invoices, shipping issues, warranties, quality, etc.
; provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Document all communication with customers regarding changes or additions to orders and credits.
Interact with all areas of the office and warehouse to facilitate the flow of order credits and billing to meet customer requests.
Use internal JD Edwards software system for all processing.
2 years of customer service experience Proficient in ALL Windows Office applications Various Data Entry programs Understanding of inventory management and the flow of orders/items in and out of a warehouse Understanding of the AR & AP process Interact with all areas of the office and warehouse to facilitate the flow of order credits and billing to meet customer requests Other tasks as required Great benefits package Job Type:
Full-time Pay:
From $42,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Randolph, MA:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Strong customer service skills are key for this position.
Experience with different data entry programs, inventory management knowledge, and customer return processes.
Ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining a high level of customer satisfaction is a MUST.
Ability to understand customers' needs and advocate for them when necessary.
Qualifications Strong verbal and written communication skills and understand the value of good verbal communication skills.
Understanding of inventory management and the flow of orders/items in and out of a warehouse Strong organizational/time management skills Detail oriented Flexibility with others within a department Ability to handle multiple tasks simultaneously in an office environment.
Proficient in Windows Office based applications.
Key responsibilities Manage a high volume of correspondence with customers via telephone and e-mail to communicate information regarding Warranties, returns, proof of deliveries, copies of invoices and credits.
Handle customer complaints relating to invoices, shipping issues, warranties, quality, etc.
; provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Document all communication with customers regarding changes or additions to orders and credits.
Interact with all areas of the office and warehouse to facilitate the flow of order credits and billing to meet customer requests.
Use internal JD Edwards software system for all processing.
2 years of customer service experience Proficient in ALL Windows Office applications Various Data Entry programs Understanding of inventory management and the flow of orders/items in and out of a warehouse Understanding of the AR & AP process Interact with all areas of the office and warehouse to facilitate the flow of order credits and billing to meet customer requests Other tasks as required Great benefits package Job Type:
Full-time Pay:
From $42,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Randolph, MA:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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